U.S. Bank employee fired after giving $20 of her own money to stranded customer


I got a Skype message from another
banker, saying Marc was on the phone again and he only wants to speak with
you. He calls me when he’s being pushed out of the branch basically, and
it was — that’s when I reached out to deposit risk. It was like, ‘Hey, can we can
we fix this? Like, there’s no reason, we verified the funds. So deposit risk,
instead of having a manager come in at at 6 p.m. Central, they actually
closed. It’s Christmas Eve everybody goes home
early. He probably sat on hold for almost a half an hour while I’m reaching
out to other departments, ‘Hey, can anyone take care of this? Can anybody do
anything for me?’ Checked back in with him and that’s when he was like, ‘Man I just
wish I had $20 bucks of my own money. So I put him on hold, I said ‘Okay, wait
give me just a second. I want to go ask, I’m gonna go ask somebody a question.’
Didn’t even tell him what I was doing Walked over to a manager’s desk,
explained the whole situation said ‘Hey you know, at this point I really just
want to get this guy home for Christmas.’ That’s — my heart broke. Why would
you intentionally hold someone’s money that’s verified on Christmas Eve? I got
permission to leave, went back told him. He said ‘No no no no, it’s fine, I’ll be
fine.’ I was like, ‘No really, like, it’s the right thing to do, and I feel so bad.
I’ll be right there, it’ll take me 20-30 minutes, depending on traffic.’ So after I
got her permission and I go back and tell Marc all of this, I went back over
to her and said ‘I have a 45-minute lunch do you want me to clock out?’ and she said
‘No you’re acting as the liaison for the bank go ahead and stay on the clock.’
I go to my car and I leave and I met him there, probably there maybe five minutes.
Get out of my car, hand him $20 said ‘Merry Christmas’ and then I left. I went
back to work. It was Friday of that same week, there
was chatter that all of the managers there that night were pulled into the
regional service manager’s office and asked a bunch of questions, and Monday I
went to work and Tuesday I didn’t even make it all the way in the door. My
regional service manager was sitting there with a set of papers in her hand,
pulled me into a conference room and that was the, ‘I’m sorry we can’t continue
to have you employed here.’ She said it was an unauthorized interaction with
customer. I mean, I talked to him for two hours on Monday and an hour on Tuesday.
He was always respectful. He never called me any names. I wouldn’t have gone, I
wouldn’t even have asked if I ever thought that he was going to hurt me, and
it’s a 76 gas station at 3:30 in the afternoon.
There were probably 30 other people there. Ideally, I would like to see them
apologize to him apologize to me and try to make it right. I would like to see
Marc’s kids get Christmas. Still to this day, they still have yet to receive
Christmas presents. I know that I’ve had nothing and I’ve been there, I’ve been
stranded, I’ve been stuck, and done that well, what am I going to do now? And that
feeling of helplessness is just awful, and if I can save someone and make it to
where they can just go home and spend time with their family, why would you not
do that? And I got permission.

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