Elva How can I Assist you today?i really need
to file a final dispute,no no no not a final dispute, I wanna know, whats going on with
my account?Why the money is not yet in my account? Why it is zero balance?
What is your name? Uhn Im sorry bout that one sir
let me check it whats your complete name, my name is Elva,
Ok Elva , My Name is IM Staff SGT Romeo Monillas Jr and I am a soldier in the US Army
and can you PLS verify your complete name Romeo Monillas Jr
..they call me Jr (Patatas) Sorry sist youre coming in and out
I cant barely hear you you are clear tpo me because i have high speed
internet but it seems you have kinda a Facebooking people in your office so net is slow hahahah..
hello, sorry sir your coming in and out Ok can you find a better location?
So i ncAN HEAR you clearly, OK Im on top of a building LOL
Now ah Ok Can you hear me now?
oh, barely sir i can hear you barely so do you know
what i ve just said , I can hear you This is recorded just to let you know
Can i record this? Hello
im asking hello can u verify your complete name?
ahh before i start ok can i record
this and put this yes hello
hello, are u avoiding me? U want me to redial?
seems like u cannot win this game? huh ok
hello can u hear me
yes i can hear u now sir how can i assist yew (sleng) lol ok this
investigation LOL in our part
were doing a documentation im here with my legal representation
my Team (MMB) is right here and this is recorded are u allowing us
to record this conversation Yes or NO?
Yes sir this call is also re corded at our End
Yes that is good Live Telecast in
Facebook and social media Are u allowing that?
And the News Media is with us hello, hello
yes im so sorry because your coming in and out
ok ah we are
legally represented over here
we have all the capabilities
of reporting this to the government
and this is the actual
it is recorded and this is a scam investigation
on our part, not your part we are investigating you guys
sir is this a part of investigation?? it’s part of our
documentation coz this is a legit issue
this is a real REAL a real complaint
a customer complaining since February 2015
and todays date is what
January 25 2016
almost a year it will become 1 year
tomorrow how about that
how long is the dispute process in your company
accountnow.com yeah i understand that one sir
are you the primary cardholder? yes i am the primary card holder
and what is your complete name? sir.. Romeo is my first name
Monillas is my Last nAME okay thank you very much
mr monillas so regarding the this one sir your asking about
the Dispute Yes right?
Im actually asking my money Whendid u
send your dispute? when did u file the dispute mr monilas
Id file it Feb 6 Mar 7 20 26 and hahahha and aug and september of last yeat
like multiple times ..Multiple tim;;let me check
if there is a yes double check it
ok yes double check it
the account right now is zero balance u can see it right?
yes sir that is correct and this is
from thats is xero this is the 9797 last four of the card right?
let me double checkkkket yes i already know im ahead of you
but before this you disabled the card
3737 last four of the card of the original card
debit card that you guys disable it against my will
thats why the person or the owner got stranded at the AIrport coz you guys disabled
it and the guy waited 7 days at tyhe airport waiting on the nerw card
at the airport to receive the new card against his will
so to summarize the equation
where is the money? its something 200
47 dollars or plus interest
and atty fees idontknowaboutthat hahahah
later well talk about it later sorryboutthat one mr monilas
and however let me checket after
u sir that upon checking it here that only one
of the dispute was filed into the account
Ok How many times dispute do i need to
in one incident ,do i need to.. file several times?
miss hello if u
yeah yah hello if u wanted
to file for a dispute, how many times i have to file?
to complain like i have to ” Hey”’
My money is gone Bitch lol how many times i have to tap on you
like send a file u only need one time right?
yeah it shows you that ah u just filed one time
in our end…coz i eliminated and deleted bacause you are
guys ignoring it so i decided to file one coz
u only violated onetime anyway so its One year now so
what else? is there a second time or a second year
battle uhm regarding to the dispute that u..
filed for sir our record thats its already beeen closed
iknow and the letter was aLREady sent
to the addrress also i know that too this is only
that im seeing in to ur account
so you dont have the the are u
i wanna talk to your supervisor coz u dont see
the one that i am telling u
u …are u just the
section chief? i want to
talk to your boss
coz im a this is and this is
this is in the Philippines right? I want to talk tpo the compaNY inb the US
why do i have to talk to the people in the philippines
coz i can tell that your location right now youre in the Philippines
right now yes sir we are located in the philippines
we know that we already kew it
but we wnna talk not your boss in philippines not your
the owner of the building but the corporate office back here in the
US Finance specialist back in the US
wanna talk to the USperson can u transfer me?regarding this mr monillas
theres no guaranty will be able to
for the we attempted multiple times
for this US based company coz the victim here is a U S citizen
and i dont have to talk to a filipino citizen back in the philippines
i also speak Japanese (I lied) Tagalog Visaya and
jhow boutthat lol yes sir so
they got me your company to investigate so i
if u want to this is justb a part of our game
im being used to
prove that u guys are really doing fucc up shit
like Scam and now this is a legit
issue now it will become viral video in the future
it might hit the Youtube Twitter and
Facebook tht your company
is not good to the customers u have to wait a year
? before u
talk about this common do we really need legal rep to work on this?
its only 200$ but how many of us customers
like me or like this happened in ur compaNY?
hello so ladies and gentlemen
this isn accountnow and see dhes not talking to me
are u still talking to me? hello
cust service yes im sir im still here
remember this is recorded and your name
is in the line and u have to tell me
what or who is right aFter the conversation if
u guys owe me the money or i owe you the money
or the balance should be zero or what u have to tell me
coz were going to do a survey also on you coz if u are
doing the right thing were gonna recommend u to the
corporate office you become the boss
were gonna suggest to the people
that u are doing the right thing
melva right? whats your name againb? Elva
correct my name is Elva can u eplain to me
what happened to the money yes sir so AH
the 1 that im saying here sir that the dispute that was filed before was
already been closed why they closed ?
ok ok hold on why
whats the reason the dispute was closed?
is it like like
its a crazy dispute that im disputing something that
it wasnt happening? whats the reason for the closed
closing of the dispute? oh regarding this 1 mr monillas
i have a limited info limited ok ok hold on
u have Limited info so i want to talk
to the person (boss) nor Supvisor) whi has
Unlimited thats why i wanna talk
to the boss im not angry at you
ur screen prolly have another screen that says the real truth
u only see the one that only boss can see (filtered)
so u cannot see the reaL BALANCE. i wanna see
the other screeen that has 240 something
dollars yes sir if u want mr monilas
if u want to get more info sbout your dispute
u going to create a request ticket right? another one tight?
are u gonna req a ticket? i had thAT ticket before too many times
this is redudndant all i can do right now is to file ah
or creATE A request to talk to a finance specialist by creating a ticket (appointment)
research dept and give u a call , there u go agaiun, u guys
did that before weve been already tracking this is going to
the one that wrere doing right now is a repeat back to zero
im already in ch 39
now ill go back again to start? ch zero
so can we fast forward?
whewres the final finance specialist whats his number? if not u give my number
heres my number if u are dialing fr the states
area code 626
its that would be ah 626689
6717 right? nononon 626
in Tagalog anim
anim walo siyam
walo pito isa pito in
spanish, sais dos
sais otcho nueve otso siete
uno siete do u want me to translate it in English?
or in Chinese? its ok sir ok
so tell em the finance specialist give me the
best finance specialist in the world
tomorrow call me i understand that
one sir and just
regarding this n1 mr monellas bcoz were be able tpo
give u a 24 hr to 72 yrs bis hours oh 72 yrs?
ok ok 24 not
72 byrs u know when
whats the dispute happne?
do u know? can u see fr ur point of view?
as a cust rep
how d u call ur self cust rep?
or we call it tele marketer?
or in the phils call center agent
or ill call u a finance specialist right now coz uer a finance spec
but u dont haVE proper credentials to view edit oir
or to do stuff right or the managearial functions admin
like putting the money back to the accnt u gont havr tht
ur just a victim here too yes so tell your boss
uh if they are listening
tell ur boss u need
to hAVE something like
power to help the customer
all of u in your level cannot help the customer
right away right? ye sir
coz u can only see exactly
but u did a great job in having my call were recommending u a raise or promotion
tell ur boss ok
i am but can i talk to the boss?
oh yesir understand that u want speak tomy supv
i will suggest something to your boss? to improve your company
so cust service will be efficient
are u going to transfer me to your boss whats the name of your bosds?
supervisor oh letme check
mtr monellas if we have available supversor
re this one okay? if not your supposed to be the supervisor
right now ur the boss howboutthat u take charge
i understand that 1 mr monellads
so can i put u on hold lemme chk if theres available yeH i need to
talk to the boss okay
thank you Elva youre welcome stay in the line ok
ok ill stay inthe line ok thank you
200 dollars only but im very vocal about this
im about to submit this to the
news media im just a regular depositor if they can do
it on me to me
what…how about the other people that dont chk their bank account
balances on a regular basis? yes
ty for being patient yes
ok sir ah i already chk that theres already available
supervisor as of now
go ahead im going to transfer you to the,m ok
thank you anything before i transfer u?
hello sir i need you to listen to what i say to the
boss ok sir stay on the line i will transfer u
now ok ok ok sir
as of now and to this day www.accountnow.com has not return
the money yet its been 4 yrs now and todays date is october 7 2018 ..wow
Thanks for watching and pls do share this video or hit like
—Romeo Monilas Jr Seattle Washington