New warning on credit card theft


DETROIT.
LOCAL 4 NEWS AT 5:30 STARTS NOW. LOCAL 4 NEWS AT 5:30 STARTS NOW.
>>JASON: CREDIT CARD THIEVES>>JASON: CREDIT CARD THIEVES
ARE NOW MAKING THEIR MOVE AND ARE NOW MAKING THEIR MOVE AND
TARGETING SOME VICTIMS IN A TARGETING SOME VICTIMS IN A
SURPRISING LOCATION. SURPRISING LOCATION.
ONE WOMAN IS SHARING HER STORY ONE WOMAN IS SHARING HER STORY
TO WARN YOU ABOUT WHAT HAPPENED TO WARN YOU ABOUT WHAT HAPPENED
TO HER WHEN HER CREDIT CARD TO HER WHEN HER CREDIT CARD
FOUND ITS WAY INTO THE WRONG FOUND ITS WAY INTO THE WRONG
HAND. HAND.
>>KAREN: THE THIEF ONLY NEEDED>>KAREN: THE THIEF ONLY NEEDED
MOMENTS TO CARRY OUT THE CRIME MOMENTS TO CARRY OUT THE CRIME
AND CONSUMER INVESTIGATOR HANK AND CONSUMER INVESTIGATOR HANK
WINCHESTER, THIS IS A GROWING WINCHESTER, THIS IS A GROWING
PROBLEM. PROBLEM.
>>IT CERTAINLY IS.>>IT CERTAINLY IS.
POLICE HAVE TROUBLE KEEPING UP POLICE HAVE TROUBLE KEEPING UP
WITH THE THIEVES. WITH THE THIEVES.
THE WAY THE WOMAN WAS RIPPED OFF THE WAY THE WOMAN WAS RIPPED OFF
AND THE WAY IT VANISHED TOOK AND THE WAY IT VANISHED TOOK
INVESTIGATORS BY SURPRISE. INVESTIGATORS BY SURPRISE.
>>YOUR CREDIT CARDS, THE>>YOUR CREDIT CARDS, THE
NUMBERS UNLOCKING THE WORLD INTO NUMBERS UNLOCKING THE WORLD INTO
YOUR FINANCIAL LIFE, YOU MAY USE YOUR FINANCIAL LIFE, YOU MAY USE
THEM DAILY AND MAY DEPEND ON THEM DAILY AND MAY DEPEND ON
THEM. THEM.
WHAT HAPPENS WHEN YOUR CREDIT WHAT HAPPENS WHEN YOUR CREDIT
CARD IS COMPROMISED? CARD IS COMPROMISED?
>>I MADE A PHONE CALL AND THEY>>I MADE A PHONE CALL AND THEY
SAID, YOU DIDN’T ORDER A PAIR OF SAID, YOU DIDN’T ORDER A PAIR OF
CONVERSE AND A T-SHIRT? CONVERSE AND A T-SHIRT?
NO, I DIDN’T. NO, I DIDN’T.
>>IT HAPPENED TO ROBIN.>>IT HAPPENED TO ROBIN.
>>MY BALANCE GOES DOWN EVEN>>MY BALANCE GOES DOWN EVEN
FARTHER AND IT WAS FROM A PLACE FARTHER AND IT WAS FROM A PLACE
IN PONTIAC FOR SOME TICKETS TO A IN PONTIAC FOR SOME TICKETS TO A
HAUNTED HOUSE. HAUNTED HOUSE.
>>SHE STARTED NOTICING CHARGES>>SHE STARTED NOTICING CHARGES
SHE KNEW SHE DIDN’T MAKE. SHE KNEW SHE DIDN’T MAKE.
CHARGES THAT WERE RACKING UP, CHARGES THAT WERE RACKING UP,
AND RACKING UP QUICKLY. AND RACKING UP QUICKLY.
>>AND THEN, IT WENT DOWN AGAIN,>>AND THEN, IT WENT DOWN AGAIN,
AND HE HAD SOME SUBS DELIVERED AND HE HAD SOME SUBS DELIVERED
FROM GRUB HUB. FROM GRUB HUB.
>>SHE LAUNCHED HER OWN>>SHE LAUNCHED HER OWN
INVESTIGATION WORKING TO TRACK INVESTIGATION WORKING TO TRACK
DOWN THOSE RESPONSIBLE, AND SHE DOWN THOSE RESPONSIBLE, AND SHE
DISCOVERED THEY WERE DOING THIS DISCOVERED THEY WERE DOING THIS
FROM A LOCATION HERE IN METRO FROM A LOCATION HERE IN METRO
DETROIT. DETROIT.
SHE CONTACTED POLICE AND AN SHE CONTACTED POLICE AND AN
INVESTIGATION GOT UNDERWAY. INVESTIGATION GOT UNDERWAY.
>>BY THE END OF THE NEXT DAY,>>BY THE END OF THE NEXT DAY,
THEY CALLED AND SAID THEY HAD THEY CALLED AND SAID THEY HAD
TRACED IT TO, YOU KNOW, THIS IP TRACED IT TO, YOU KNOW, THIS IP
ADDRESS AND THAT THEY WERE ABLE ADDRESS AND THAT THEY WERE ABLE
TO FIND OUT WHO IT WAS. TO FIND OUT WHO IT WAS.
>>SO, HOW WAS HER CARD SWIPED?>>SO, HOW WAS HER CARD SWIPED?
WELL, COME TO FIND OUT, IT MAY WELL, COME TO FIND OUT, IT MAY
HAVE TO DO WITH THE STOP FOR HAVE TO DO WITH THE STOP FOR
FAST FOOD. FAST FOOD.
SHE REMEMBERS HANDING OVER HER SHE REMEMBERS HANDING OVER HER
CARD AT THE DRIVETHROUGH WINDOW. CARD AT THE DRIVETHROUGH WINDOW.
POLICE BELIEVE THE MAN AT THE POLICE BELIEVE THE MAN AT THE
WINDOW TOOK HER CARD AND QUICKLY WINDOW TOOK HER CARD AND QUICKLY
TOOK A PHOTO OF BOTH SIDES OF TOOK A PHOTO OF BOTH SIDES OF
HER CREDIT CARD, GETTING ALL THE HER CREDIT CARD, GETTING ALL THE
INFORMATION HE NEEDED. INFORMATION HE NEEDED.
SHORTLY AFTER THAT, HE STARTED SHORTLY AFTER THAT, HE STARTED
SHOPPING. SHOPPING.
>>YOU HAVE AN INTERVAL OF TIME>>YOU HAVE AN INTERVAL OF TIME
FOR THESE THINGS. FOR THESE THINGS.
IF YOU WAIT FOR TWO MONTHS, IT IF YOU WAIT FOR TWO MONTHS, IT
BECOMES HARDER TO SOLVE THIS BECOMES HARDER TO SOLVE THIS
QUICKLY, RIGHT. QUICKLY, RIGHT.
>>SECURITY EXPERTS SAY THAT>>SECURITY EXPERTS SAY THAT
WHILE IT’S IMPORTANT FOR WHILE IT’S IMPORTANT FOR
BUSINESSES TO HAVE THE BUSINESSES TO HAVE THE
TECHNOLOGY THAT DOES NOT REQUIRE TECHNOLOGY THAT DOES NOT REQUIRE
YOU TO HAND OVER YOUR CREDIT YOU TO HAND OVER YOUR CREDIT
PHYSICALLY IT’S UP TO THE PHYSICALLY IT’S UP TO THE
CONSUMER TO MAKE SURE THE CARD CONSUMER TO MAKE SURE THE CARD
STAYS WITH THEM AT ALL TIMES. STAYS WITH THEM AT ALL TIMES.
>>UNFORTUNATELY, YEAH, IF AN>>UNFORTUNATELY, YEAH, IF AN
EMPLOYEE DOES THAT, IT’S EMPLOYEE DOES THAT, IT’S
DIFFICULT TO PROTECT AGAINST, DIFFICULT TO PROTECT AGAINST,
RIGHT? RIGHT?
>>IDENTITY AND CREDIT CARD>>IDENTITY AND CREDIT CARD
THEFT IS ONE OF THE FASTEST THEFT IS ONE OF THE FASTEST
GROWING CRIMES POLICE TRACK GROWING CRIMES POLICE TRACK
ACROSS THE COUNTRY AND HERE IN ACROSS THE COUNTRY AND HERE IN
DETROIT. DETROIT.
THE PROBLEM, BUSTING THOSE THE PROBLEM, BUSTING THOSE
BEHIND THESE NATIONWIDE HACKS OR BEHIND THESE NATIONWIDE HACKS OR
GOING AFTER THE GUY AT THE FAST GOING AFTER THE GUY AT THE FAST
FOOD WINDOW. FOOD WINDOW.
WHY? WHY?
TYPICALLY ONCE THEY’VE GOTTEN TYPICALLY ONCE THEY’VE GOTTEN
WHAT THEY NEED THEY MOVE ON, WHAT THEY NEED THEY MOVE ON,
DESTROYING EVIDENCE, MAKING IT DESTROYING EVIDENCE, MAKING IT
HARD FOR POLICE TO TRACK THEM OR HARD FOR POLICE TO TRACK THEM OR
A CRIMINAL OPERATION. A CRIMINAL OPERATION.
>>OUR ABILITY TO WARD OFF CYBER>>OUR ABILITY TO WARD OFF CYBER
ATTACKS IN THIS COUNTRY IS NOT ATTACKS IN THIS COUNTRY IS NOT
WHERE IT SHOULD BE. WHERE IT SHOULD BE.
>>BOTTOM LINE, NEVER HAND OVER>>BOTTOM LINE, NEVER HAND OVER
YOUR CREDIT CARD TO ANYONE AND YOUR CREDIT CARD TO ANYONE AND
THAT INCLUDES GIVING YOUR THAT INCLUDES GIVING YOUR
INFORMATION OVER THE PHONE OR INFORMATION OVER THE PHONE OR
ONLINE, IF SOMEBODY REACHES OUT ONLINE, IF SOMEBODY REACHES OUT
TO YOU ASKING YOU FOR YOUR TO YOU ASKING YOU FOR YOUR
INFORMATION, KNOW THAT IT’S INFORMATION, KNOW THAT IT’S
LIKELY A SCAM. LIKELY A SCAM.
>>IT’S HARD WHEN YOU BECOME A>>IT’S HARD WHEN YOU BECOME A
VICTIM OF THIS, SOMETIMES IT’S VICTIM OF THIS, SOMETIMES IT’S
REALLY HARD TO BE REIMBURSED. REALLY HARD TO BE REIMBURSED.
>>IT CAN BE.>>IT CAN BE.
IN THIS CASE, MOST OF THE IN THIS CASE, MOST OF THE
CHARGES WERE ON A CREDIT CARD CHARGES WERE ON A CREDIT CARD
AND THAT’S WHAT HAPPENS. AND THAT’S WHAT HAPPENS.
IF YOU HAVE A CREDIT CARD, AND IF YOU HAVE A CREDIT CARD, AND
LIKELY HAVE PROTECTION, AND A

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